What We Collect and Why We Collect It
When you register, we collect your name, email address, mobile number and account credentials. When you transact using bKash, Nagad or Rocket, we record transaction references and wallet identifiers — not your full wallet PIN or password, which your payment app handles independently. We use this
-
1
data to verify your identity, process withdrawals to the correct wallet, and keep your account secure. Device data such as your IP address, browser type and mobile operating system is collected automatically each time you log in; we use this to detect unusual access patterns and
-
2
protect your account from unauthorised sessions. We may share limited data with payment processors and fraud-prevention services strictly to complete your transaction or investigate a disputed payment. We do not sell, rent or trade your personal information to advertisers or unrelated third parties. Data retention follows
-
3
a defined schedule — active account data is held while your account remains open; once you request closure, we retain only what applicable law requires us to keep, then delete the rest. Eligibility to use our platform and the data rights available to you depend on
-
4
your local law and the eligible regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.