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What You Agree To When You Use 36jz0001

These terms set out the rules that apply to your account — how you open it, fund it via bKash, Nagad or Rocket, and how we handle disputes or closures.

Account eligibility rulesbKash, Nagad, Rocket payment termsWithdrawal conditionsAccount suspension policyJurisdiction-dependent access
36jz0001 What You Agree To When You Use 36jz0001
HOW WE HANDLE ACCOUNTS

Account Security and Fair Treatment Under These Terms

We apply these terms consistently across all accounts. Whether your last deposit came through Nagad or Rocket, the same rules govern how we process it and how disputes are handled. Our account security practices include OTP verification at login, wallet name matching on withdrawals, and manual review for transactions that fall outside normal patterns. These are not optional steps — they are part of the agreement you accept when you open an account.

Wallet Name Matching

Your withdrawal wallet — bKash, Nagad or Rocket — must match the name on your registered account. Mismatches trigger a manual review before funds are released.

OTP Account Verification

Every login session requires OTP confirmation to your registered mobile number. This is a condition of account use, not an optional security layer you can waive.

Data Retention Policy

We retain account records — transaction logs, wallet details, session history — for as long as required under the terms of this agreement and applicable regulation in eligible regions.

Requesting Account Changes

To update your registered mobile number, wallet details or request account closure, contact our support team through live chat or email. Changes take effect after identity verification.

TERMS CONTACT PATHS

Where to Ask About These Terms

If something in these terms is unclear — whether it relates to your bKash deposit being held, a Rocket withdrawal condition, or account suspension — reach our team directly. We respond through the channels below. Availability may vary by channel, so use the one that fits your situation.

Live Chat Open the chat window from your account dashboard. This is the fastest path for questions about a specific transaction, withdrawal hold or account rule.
Email Support Send a written query to our support address for detailed questions about these terms, account closures or formal disputes. We aim to reply within one business cycle.
Help Centre Your account dashboard includes a help section covering common terms queries — payment rules, wallet verification steps, and what happens when a withdrawal is flagged for review.

Frequently Asked Questions About These Terms

The questions below cover what we get asked most often about how these terms apply to real account situations — payments, eligibility, disputes and account access.

The core account terms are the same regardless of whether you use bKash, Nagad or Rocket. Each payment method has its own processing rules shown in your account dashboard, but those rules sit within this agreement.

Yes. Under these terms, we may suspend or close an account if we detect rule violations, identity mismatches or unusual activity. You will be notified and can contact support to query any action taken.

If your account is closed and a balance remains, we follow the withdrawal process in reverse — returning funds to your registered bKash, Nagad or Rocket wallet after identity and wallet verification is complete.

We post the updated version on this page. The date shown at the top of the terms reflects the most recent revision. Continued account use after a change means you have accepted the updated terms.

Access and eligibility are strictly conditional on your local law and the region from which you connect. These terms do not override local regulation, and we do not confirm legality on your behalf.

Contact our support team via live chat or email with your account details and a clear description of the dispute. We review all formal complaints and respond within the timeframe shown in your account dashboard.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.